Booking queries

Booking a Flight

You can book a flight using any of the following methods:

i)   Buy a seat online at www.flykpa.com
ii)  Call our Call Centre on  +971 9 222 62 77
iii) Go to any of our sales offices to purchase tickets over the counter
iv) Or, you can book a seat at any of our Selected Travel Agents

Paying for your Booking

There are four ways to pay for your booking with Kang Pacific Airlines.

a) For online booking via the internet

• By Master Cards and Visa Cards*

b) For flights booked through Kang Pacific Airlines Call Centre

• Master Cards and Visa Cards*                                                                 

c) For flight bookings through our sales offices, we accept

• Cash
• Master Cards and Visa Cards*

d) For flight bookings through one of our selected Travel Agents, kindly refer to the individual agent for details.

Kang Pacific Airlines uses E-ticketing. Once your payment has been made, you will receive a Booking Reference and a Flight Itinerary Receipt for your reference.

*If you are using a Credit card for payment of your ticket, you must be one of the passengers traveling. You are required to present the Card that you used for payment at Departure for verification. Failure to do so, may result in you being denied Boarding.

If you are not the cardholder please contact our nearest Ticket office for assistance.

Changing your Reservation

If you wish to change the date and time, you must inform us of your requirement at least 72 hours before the scheduled departure of your flight. Changes to your booking will incur a fee of USD20 (or local currency equivalent) per passenger per sector. The passenger will have to pay the difference in fare if the applicable base fare is greater than the current base fare.

However, if the applicable base fare is less than the current base fare, the difference in amount will not be refunded. This can be done at the point where you have bought the ticket, i.e. if you have made the booking through a travel agent, you can get your booking changed through that particular travel agent only.

However our Call Centre and sales offices would be able to help you in making changes in your Booking, irrespective of from where you purchased the ticket.

Checking-In

Kang Pacific Airlines check-in counters open 3 hours prior to scheduled flight departures. On arrival at airport, proceed to the check-in counters assigned to Kang Pacific Airlines. Check-in counters close 45 minutes before the scheduled departure. Should you arrive after the counter is closed, you will not be accepted for travel.

At the check-in counter you will be required to show your Itinerary Receipt, a valid passport and visa (if applicable).

If these are in order, your baggage will be checked in and you will be issued with a Boarding Pass. You should then proceed to the Boarding Gate.

Baggage Allowances

Each passenger (excluding Infants) is allowed 30 kilos of checked baggage. Checked baggage in excess of applicable free baggage allowance is subject to excess baggage charge.

The maximum weight permitted per individual piece of baggage is 32kg.All items weighing 32kgs or more can only be sent as cargo.

Each passenger (excluding infants) is allowed to carry one piece of hand luggage which must not exceed 7kg. If it exceeds this limit it will have to be checked-in. In the event that your total checked-in baggage exceeds the free allowance, an excess baggage charge will be incurred.

In addition to the above free allowances you may carry the following items as cabin baggage; a coat, a handbag, umbrella, small items of tax free goods and a laptop computer.

All personal items and cabin baggage must be securely stowed on board the aircraft either in the overhead locker or under the seat in front of you, if this is not adjacent to an emergency exit.

Items not suitable for Checked Baggage
We strongly advise you NOT TO INCLUDE the items detailed below within your Checked baggage (If you do so it will be at your own risk):

• Money
• Jewellery
• Precious Metals
• Computers
• Personal Electronic Devices
• Car or House Keys
• Medication
• Share Certificates, Bonds and other Valuable Documents
• Business Documents
• Passport or other Identification Documents
• Fragile or Valuable Items
• Perishable Food or other Items.

Items not suitable for Hand Luggage
The following are items which must not be carried on board or in hand luggage:

• Darts
• Toy or Replica Guns(plastic or metal)
• Billiard, Snooker or Pool Cues
• Catapults
• Laser Pens
• Personal Attack Alarms
• Tradesmen’s Tools
• Knives with blades of any length
• Household Cutlery
• Razor Blades
• Paper Knives
• Sporting Bats
• Hypodermic Syringes (unless supported by medical evidence)
• Knitting Needles
• Scissors
• Swords, Archery Bows and Arrows or similar
• Self Heating Drinks or Food
• Any other item which in our opinion could be used to endanger aircraft or any of our passengers or crew.

ou are requested to make yourself familiar with the New Liquid Policy for Hand Luggage and to read our Terms & Conditions of Carriage relating to Dangerous Goods.

Insurance

We strongly advise you to take out travel insurance to ensure that your belongings are adequately covered for their value prior to any journey.  In the event of loss or damage to baggage the airline’s responsibility is limited to USD 20 (or equivalent) per kilo for checked-in baggage, provided loss of baggage has been reported prior to leaving the customs area and if not traced within 14 days.

Medical Cases and Special Needs

Kang Pacific Airlines must be advised of any passenger with a medical condition or   requiring special services at the time of reservation and we will do our best to accommodate your needs. We are unable to accept those customers with a level of disability that needs the presence of a care assistant unless a care assistant is traveling with the customer. The care assistant will need to comply with the same obligations as all other passengers.
Passengers with a medical condition that may be exaggerated or aggravated by air travel must produce a medical certificate from their Doctor stating the nature of the illness and their fitness to undertake the planned journey and present it to Kang Pacific Airlines prior to the departure date of their flight.

Folding wheelchairs will be carried free of charge in addition to the normal free baggage allowance.

Expectant Mothers

Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a Doctor’s Certificate confirming the stage of the pregnancy and stating that they are fit to travel. Passengers will be required to sign a form of Indemnity.

Expectant mothers above their 36 weeks will not be accepted for travel.

Unaccompanied Minors

Kang Pacific Airlines will only accept unaccompanied young passengers who are over the age of 12 years.

Pets

Kang Pacific Airlines is unable to accept animals/pets for carriage on our aircraft.